Refund policy

CANCELLATION & REFUND POLICY

All cancellation requests must be submitted to Nomadix Holidays in writing.

Token Amount

The 25% token amount is strictly non-refundable in all circumstances, including cancellation due to personal reasons, change of plans, illness, accident, non-payment of balance amount, or any other reason.

Cancellation Within 15 Days of Travel

If a customer cancels the booking within 15 days of the scheduled travel date, the 50% advance amount will be non-refundable.

This provision also applies where the booking is cancelled due to failure to make the required balance payment within the stipulated timeline.

No Show

In case of a No Show, the advance amount already paid shall be non-refundable.

A No Show includes failure to report for the booked travel/service without prior written communication and confirmation from Nomadix Holidays.

Exceptional Circumstances

In exceptional circumstances, Nomadix Holidays may consider a refund request at its sole discretion, subject to the circumstances of the case, applicable service/supplier charges and submission of appropriate supporting documents.

Any refund approved in such cases will be processed only after deduction of applicable charges incurred by Nomadix Holidays or its service providers.