Privacy policy

BOOKING, PAYMENT, CANCELLATION & AMENDMENT POLICY

1. PAYMENT & BOOKING CONFIRMATION

  • 25% Token Amount: A token payment of 25% of the total package cost is required to initiate and confirm the booking. This token amount is strictly non-refundable.

  • Balance 25%: The next 25% of the total package cost must be paid at least 7 days prior to the travel date.

  • Remaining 50%: The balance 50% of the package cost will be collected on arrival at the destination.

A booking shall be considered confirmed only after the required advance/token payment has been successfully received by Nomadix Holidays.

Failure to clear the applicable payment within the specified timeline may result in cancellation of the booking and forfeiture of the applicable amount already paid.

Confirmation Voucher

Once the booking is confirmed, Nomadix Holidays will issue a Confirmation Voucher/Letter containing the relevant details of the booked services.

Travellers are advised to carry the confirmation voucher throughout the trip, as it may contain important information including:

  • Confirmed hotel/accommodation details

  • Transportation/Cab details

  • Service or emergency contact numbers

  • Other confirmed services included in the package

Only the services specifically mentioned in the confirmation voucher will be considered confirmed and provided.

2. CANCELLATION & REFUND POLICY

All cancellation requests must be submitted to Nomadix Holidays in writing.

Token Amount

The 25% token amount is strictly non-refundable in all circumstances, including cancellation due to personal reasons, change of plans, illness, accident, non-payment of balance amount, or any other reason.

Cancellation Within 15 Days of Travel

If a customer cancels the booking within 15 days of the scheduled travel date, the 50% advance amount will be non-refundable.

This provision also applies where the booking is cancelled due to failure to make the required balance payment within the stipulated timeline.

No Show

In case of a No Show, the advance amount already paid shall be non-refundable.

A No Show includes failure to report for the booked travel/service without prior written communication and confirmation from Nomadix Holidays.

Exceptional Circumstances

In exceptional circumstances, Nomadix Holidays may consider a refund request at its sole discretion, subject to the circumstances of the case, applicable service/supplier charges and submission of appropriate supporting documents.

Any refund approved in such cases will be processed only after deduction of applicable charges incurred by Nomadix Holidays or its service providers.

3. DATE CHANGE / AMENDMENT POLICY

Prepone / Postpone

Customers may request to prepone or postpone their travel dates once without any Nomadix Holidays amendment charge, provided that:

  • The request is made in writing at least 7 days before the scheduled travel date; and

  • The requested new dates are subject to availability.

Although Nomadix Holidays will not charge an amendment fee for the first eligible date change, any additional charges imposed by hotels, transport operators, activity providers or other suppliers will be payable by the traveller.

Date changes may also be subject to availability, applicable seasonal rates, revised tariffs and availability of the originally booked services.

Second Date Change

Any subsequent prepone/postpone request after the first permitted date change may attract additional amendment charges, along with any applicable supplier or tariff differences.

Changes Within 7 Days

No date-change or amendment requests will normally be accepted within 7 days of the travel date.

However, in exceptional circumstances such as severe weather conditions, natural events, strikes, transportation disruptions or other circumstances beyond the traveller's control, Nomadix Holidays may consider rescheduling the trip subject to feasibility and service-provider availability.

4. CHANGES DURING THE TRIP

Any request to modify the itinerary, accommodation, transportation, sightseeing, duration or other confirmed services after commencement of the trip will be treated as a fresh booking/amendment.

Such changes are subject to availability and may involve additional charges payable by the traveller.

Nomadix Holidays reserves the right to rearrange the sequence or schedule of sightseeing and activities when necessary for the smooth execution of the tour, while endeavouring to maintain the confirmed inclusions of the package.

5. SERVICE & PRICING CONDITIONS

The package includes only the services specifically mentioned in the booking confirmation/voucher.

Any complimentary service or benefit offered as part of a package, if not available due to circumstances beyond the company's control, cannot be claimed as a cash refund, monetary compensation or alternative service unless otherwise agreed in writing.

Package pricing may be subject to revision where there is a subsequent increase in applicable hotel tariffs, transportation costs, government taxes, permits, entry fees or other service-provider charges beyond the control of Nomadix Holidays.

Where such additional costs directly affect the confirmed services, the applicable difference may be payable by the traveller.

6. TRANSFER OF BOOKING

The advance payment and booking may be transferred to a friend or relative, subject to prior written approval from Nomadix Holidays and the availability of the required services.

The transfer must comply with all applicable booking terms and conditions. Any supplier charges or additional costs arising from the transfer will be payable by the traveller.

7. GENERAL TERMS

  • All payment and amendment requests must be communicated through the official communication channels of Nomadix Holidays.

  • Verbal requests or informal communications will not be considered confirmed unless acknowledged by Nomadix Holidays in writing.

  • Travellers are responsible for reviewing their confirmation voucher and informing Nomadix Holidays of any discrepancy immediately after receiving it.

  • Services are subject to availability and the terms of the respective hotels, transport operators and other service providers.

  • Any request for additional services not included in the original package will be treated separately and may involve additional charges.

  • By making the booking/payment, the traveller acknowledges and agrees to the applicable booking, payment, cancellation and amendment terms of Nomadix Holidays.

Nomadix Holidays reserves the right to interpret and apply these terms based on the specific circumstances of each booking and the terms imposed by the respective service providers.